Shipping Policy

Thank you for shopping with NovaBreathing. We want your order to reach you quickly and hassle-free. Please read the details below so you know exactly what to expect.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding NSW public holidays). Orders placed after 2:00 PM AEST, or on weekends and public holidays, will be processed the next business day.

Once your order has shipped, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Within Australia

Delivery estimates begin from the date of dispatch, not the date of order. Deliveries to regional and remote areas (WA, NT, and far north QLD) may take an additional 2–4 business days.

All orders are shipped via Australia Post with full tracking.

International Shipping

We currently ship to New Zealand.

International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees. Customs processing can occasionally add delays beyond our control.

If you'd like us to ship to a country not listed here, contact us at support@novabreathing.com and we'll do our best to help.

Tracking Your Order

Once dispatched, you can track your order using the link in your shipping confirmation email, or directly via the Australia Post website using your tracking number.

If your tracking hasn't updated for more than 5 business days, please reach out to us and we'll investigate with the carrier on your behalf.

Delays

While we do everything we can to meet the delivery estimates above, delays can occasionally occur due to high order volumes, carrier disruptions, weather events, or peak periods (such as Christmas and major sale events). We appreciate your patience and will always keep you informed if we become aware of a delay affecting your order.

Incorrect Shipping Address

Please double-check your delivery address at checkout. If you notice an error, contact us at support@novabreathing.com as soon as possible — we can update the address only if your order hasn't yet been dispatched.

If a parcel is returned to us due to an incorrect or incomplete address supplied by the customer, we can reship it at the customer's expense.

Lost or Damaged Parcels

If your order arrives damaged, or your tracking shows delivered but you haven't received it, please contact us within 7 days of the delivery date (or expected delivery date) with your order number and, where applicable, photos of the damage. We'll work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

Nothing in this policy limits your rights under Australian Consumer Law.

Order Changes and Cancellations

We process orders quickly, so if you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

Contact Us

For any shipping questions, reach out to us at:

Email: support@novabreathing.com

Last updated: July 2026